Privacy Policy

How we collect, use, and protect your information

Last updated: January 2025

Introduction

Heather Williams ("I", "me", "my") operates balayageandhighlights.com (the "Website"). This Privacy Policy explains how I collect, use, and protect information when you visit my Website or use my services.

Information I Collect

I may collect the following types of information:

Information You Provide

  • Contact Information: Name, email address, phone number when you submit a contact form or booking request
  • Service Information: Details about your hair, color history, and service preferences when you book an appointment
  • Communications: Any messages or information you send through forms on this Website

Automatically Collected Information

  • Usage Data: Pages visited, time spent on pages, and other browsing behavior
  • Device Information: Browser type, operating system, and device type
  • IP Address: Your internet protocol address for security and analytics purposes

How I Use Your Information

I use the information I collect to:

  • Respond to your inquiries and booking requests
  • Schedule and confirm appointments
  • Provide personalized hair color services
  • Send appointment reminders and follow-up communications
  • Improve the Website and user experience
  • Comply with legal obligations

Information Sharing

I do not sell, trade, or rent your personal information to third parties. I may share information only in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating the Website (e.g., web hosting)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfer: In connection with a merger, sale, or transfer of business assets

Data Security

I implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and I cannot guarantee absolute security.

Cookies

This Website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.

Third-Party Links

This Website may contain links to third-party websites (such as social media platforms). I am not responsible for the privacy practices of these external sites.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

Children's Privacy

This Website is not directed at children under 13. I do not knowingly collect personal information from children under 13.

Changes to This Policy

I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Me

If you have questions about this Privacy Policy, please contact me:

Call Book